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Quality Management Theory and Application
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The rise of the quality profession as a specialty within business coincided
with the increased complexity of business enterprises. In simpler times,
when goods and services were provided by individual artisans, elaborate
quality systems were unnecessary. An individual producer could simply
compare customer requirements to his or her work and estimate its value.
The rise of complex and large enterprises produced the need for the
development of objective and equitable quality procedures for the determination
of value so the owners could assure the efficiency of their operations.
Traditional quality management concerned itself with developing
procedures to determine product conformance or nonconformance
(inspection).
PETER D. MAUCH - Personal Name
First Edition
025-22 Tay o
78-1-4398-1380-5
NONE
Quality Management Theory and Application
Management
English
Taylor and Francis Group
2010
U.S.A
xxvii, 417 p. : ill. ; 27 cm.
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