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Total Quality Management- Aspects of Implementation and Performance
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otal Quality Management (TQM) has become a frequently used term in discussions concerning quality. The international and national competitive environment is in a process of constant change by the globalization of markets and the increase interdependence of economic agents. This process of change has brought increase demands on the organizations’
competitiveness and the customers have gained central role in the organizations focus. TQM is considered to be an important management philosophy, which supports the organizations in their efforts to obtain satisfied customers.
Jonas Hansson - Personal Name
1402- 1544
NONE
Total Quality Management- Aspects of Implementation and Performance
Management
English
Springer Publishing Company
2003
1 - 251
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